BOOKING POLICY
(Approved by the Hellenic Ministry of Mercantile Marine)
The ticket is issued in the passenger's name, it is personal and non-transferable. It is valid only for the class and the trip for which the ticket has been issued.
The fare does not include catering.
Passengers should be at the embarkation area of the ship one (1) hour before departure. If the passenger is not in time for sailing, s/he is not entitled to a ticket refund. In case of cancellation, passengers are entitled 50% refund if they cancel their reservation before departure.
Children up to 4 years old travel free of charge and they are not entitled to bed, while children over 4 and up to 10 years old pay a reduced fare and they are entitled to bed.
The holder of a full ticket is allowed to carry free of charge luggage up to 40 kilos or 1 cubic meter.
In case of ticket loss, the ticket can not be replaced and the fare can not be refunded.
The shipping company is not responsible for any damage or loss of the passenger's luggage that is under the personal care of him/her during the trip.
Jewelry, money and valuable objects can be delivered to the ship's accounting office for safekeeping.
The shipping company will not be responsible for any delay in sailing, deviation and not keeping normal route, due to bad weather conditions or after orders of the Ministry of Mercantile Marine or the Harbor Authorities or due to force major.
It is forbidden to passengers to carry explosives, inflammable, incendiary and other dangerous materials.
The passengers are responsible for keeping the Harbor, Sanitary and Custom regulations.
The passengers should comply with the captain's and the crew orders regarding the maintenance of order and safety on the ship.
The passenger should address any complaint during the trip to the ship's captain or first mate and, after arrival, to the shipping company or the Harbor Authorities.
If for any reason the trip is canceled due to the ship's responsibility, the fare is refunded without any further obligation of the shipping company towards the passenger.
The shipping company has the right, after approval of the Ministry of Mercantile Marine, to replace the vessel for which the ticket was issued with another vessel.
VEHICLE TRANSPORTATION
(Approved by the Hellenic Ministry of Mercantile Marine)
The drivers have to load and unload the vehicle themselves.
The vehicles should be at the port one (1) hour before departure and, in any case, on the time prescribed by the Port Regulation in force.
The driver is not entitled to a refund of the fare if s/he is not in time for sailing.
In case of loss of vehicle transport receipt, the fare is not refunded.
Passengers have to get out of their vehicles before their shipment aboard.
The passengers should carry with them any objects they might need during the trip. After sailing, the entrance to the garage is forbidden.
The transportation of explosives, incendiary and other dangerous material is forbidden.
The priority order is determined by the Port Regulations of each Harbor Authorities, where the vehicle is shipped.